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About us, the RIO CARIOCA TOUR team​

If traveling is your passion and Rio de Janeiro is your destination, you’ve found the perfect match with Rio Carioca Tours & Services! Established in 2008, we have grown to serve over 150 tourists daily, offering an array of tours and transfer services, both private and shared, in and around the beautiful city of Rio de Janeiro.

At Rio Carioca, customer satisfaction and happiness are core to our values. We strive to offer the best rates without compromising the excellent quality of our services. Our team of accredited guides is fluent in PORTUGUESE, SPANISH, ENGLISH, ITALIAN, FRENCH, and GERMAN, ensuring a seamless and enriching experience for all our clients. Our fleet includes minivans and executive cars, driven by our exclusive team of bilingual drivers.

We provide a wide variety of services, from historical sightseeing and museum visits to adventurous activities like hang gliding, as well as shore excursions and attending the vibrant Carnival Parade. Whether you’re visiting iconic sites like Christ the Redeemer or exploring the local culture, we are committed to showing you why Rio is known as the “Cidade Maravilhosa” (Marvelous City).

Our clients frequently praise our comfort, safety, agility, punctuality, and friendliness. We also offer 24-hour assistance via WhatsApp at +55 21 98806 5075, ensuring that your journey with us is smooth and enjoyable.

We are passionate about everything related to this marvelous city, and we are eager to share its wonders with you. Give us a chance, and we’ll show you the true magic of Rio de Janeiro!

MISSION

To provide unforgettable tourism experiences, showcasing the beauty and culture of Rio de Janeiro, while ensuring the comfort, safety, and satisfaction of our customers on every journey.

VISION

To be recognized as the leading tourism company in Rio de Janeiro, known for our excellence in service, commitment to safety, and dedication to providing authentic and memorable experiences to travelers.

VALUE

Our values guide everything we do: commitment to customer satisfaction, integrity and transparency in all interactions, excellence in service and attention to detail, respect and appreciation for local culture and the environment, and continuous innovation to deliver unique and differentiated experiences.

BOARDING INFORMATION

Pickup available in Leblon, Ipanema, Copacabana and at meeting points. Pickup time varies according to location. Send a written message by WhatsApp (+55 21 98806 5075) or by email (booking@riocariocatour.com.br) to find out your departure time. It is your sole responsibility to contact and confirm your pickup time. Show up 5 minutes in advance and wait in a visible place. We do not take any responsibility for delays due to traffic and for personal appointments clients may have. Make sure your personal appointment does not get affected by possible delays.

• SHUTTLE TRANSFER: Pickup time is subject to last-minute changes and are reconfirmed the night before the service takes place.

•  IMPORTANT: Be in possession of your belongings at all times. We are not responsible for personal objects left inside the vehicles. This voucher is valid only with the confirmation of the TOTAL payment of the service. 

AMENDMENTS

TOUR OR TRANSFER CHANGE REQUESTS

Change requests must be applied until 6pm on the day prior to the service and they are subject to availability. Requests must be made by written message via WhatsApp or email. If the booking was not made directly with Rio Carioca Tour – that is, the booking was made through a service sales platform – the request must be made through the same platform.

CANCELLATION POLICY

We do not cancel due to bad weather, cloudy or rainy days. We cancel services in case of force majeure or fortuitous events; when the delivery of services is not possible, despite our best efforts and diligence and without fault; when there is not a sufficient number of bookings. The customer will be informed in advance in case of cancellation made by Rio Carioca Tour. Requests for refunds must be made by written message by WhatsApp or email. We do not authorize refunds requested in less than 24 hours prior to the date of the service; due to adverse weather conditions; due to client’s withdrawal; due to NO SHOW and due to reduction in the number of clients in relation to the amount informed at the time of booking. If the booking was not made directly with Rio Carioca Tour – that is, the reservation was made through a service sales platform – the request must be made through the same platform. 

• CARNIVAL: The services related to Carnaval have a distinct and particular policy. It is considered a NO SHOW if the customer does not show up on the day of the service. The client does not receive a refund in case of NO SHOW. Rebookings are subject to availability and vary from a minimum fee of 80 BRL per client to the full amount of the service. Each cancellation and refund request is subject to the rules established by Rio Carioca Tour. The Terms and Conditions can be found on the official Rio Carioca Tour website. By purchasing our services, the customer is automatically agreeing to our Terms and Conditions.

CONTACT INFO

Physical store open every day from 9am to 7pm

Make your booking here!